Terms of use

Please read carefully, this document sets out our rights and responsibilities. After that, Once you have booked a tour, by default you accept these terms and conditions.

Once “gokrabitours.com” confirms your reservation, there will be a relationship between “gokrabitours.com” and you An agreement has been concluded on the terms and conditions set out below. “gokrabitours.com”, hereinafter referred to as “we”, We will only confirm your order once we have received your deposit payment through our automated payment system or after paying in cash to our consultant in person meeting.

Booking

After paying the deposit, you will be allocated a place/seats on a specific tour and will be sent to you voucher. The voucher is confirmation of your booking and can be presented in printed format or show it to the driver electronically on your mobile device.

Once you have placed an order, you accept and comply with these terms and conditions.

We are not responsible for the incorrect email address you provided when booking. or undeliverability of email. If your confirmation does not arrive on time or not received at all, you must ask us to resend the tour confirmation email for which you paid.

All online bookings will be confirmed by email.

We reserve the right to sell any seats reserved without full payment or deposit.

It is the passenger's responsibility to check the correctness of the dates booked upon receipt of travel documents.

Insurance

Travel insurance up to THB 100,000 (in case of injury) and THB 200,000 (in case of injury) death) is covered by the Tourism Authority of Thailand.

We are not responsible for any injury or damage incurred by you while participating in any additional activities that go beyond the scope of excursions. We strongly recommend that you take full insurance cover in case of cancellation, medical expenses, accident, personal luggage, money and civil liability before travelling. We are not responsible for theft, loss or damage to personal items at any time during the entire tour.

Changes by us

We reserve the right to change our typical itineraries at any time and at our discretion. As professionals, we will try to avoid this and if necessary, we will replace alternatives mechanisms of comparable monetary value.

We reserve the right to change our itinerary in the event of events beyond our control gokrabitours.com. This includes outbreaks of foot-and-mouth disease or other contagious diseases, revolution, national or local strikes and/or protests, social unrest, political disorder.

We are constantly striving to make our tours even better, so if attractions reopen or become open to us, which in our opinion will improve your experience of the tour, then we We reserve the right to include them for your benefit.

We reserve the right to reduce the price of our tours at any time.

Prospective passengers are asked to note that we cannot guarantee that the vehicle in which you are traveling will be decorated with the gokrabitours.com logo.

During certain periods of the season our park may not be large enough to accommodate everyone passengers. In this case, we reserve the right to enter into contracts with quality private buses to help us transport passengers. In this case, gokrabitours.com will be provided or a reputable tour operator guide, and the standard of the car will be the same. We will try to avoid this situation.

We reserve the right to publish revised brochures publicly at any time.

Traveler

During our tours you must comply with the laws of the Kingdom of Thailand. We ask you to show respect for the many varied customs that exist in Thailand, as well as currency restrictions. If you do not do this, you may be asked to surrender your ticket, which may be canceled without refund. Our representative will decide whether to cancel your tour or not and his decision will be final.

Your designated guide may need to make decisions in the interest of safety. At booking must comply with the authority and decisions of the appointed representative of gokrabitours.com and respected tour operators. If you do not agree with the specified representative and are not compatible with the general pleasure and well-being of the tour participants, we reserve the right to refuse you continuation of the tour. In such case, we will not be responsible for refund, compensation or any additional costs incurred by you. We cannot be held responsible for behavior other people on your tour, or that any items have been cut as a result of their actions.

You are responsible for meeting your tour at designated points. Because of the character services, gokrabitours.com will not be responsible if any service leaves or arrives later than its specified time, even if you missed the service connection as a result. gokrabitours.com will try to ensure that departure and arrival times are met.

Transfer for excursion

Most of our tours start from your hotel or villa on Koh Samui. you are carrying It is your responsibility to meet your tour and be ready at the designated time. If your home is too high in the mountains and it is difficult for a car to reach you, we can ask you to meet transfer to a more convenient location.

Boarding times are approximate and vary depending on Koh Samui traffic.

Your obligations and responsibilities

You must tell us about any health condition that requires attention or medication before the start of your tour.

You must have all necessary visas, passports, permits and certificates required for route you choose, as well as any required vaccinations and comply with all applicable laws.

During your tour, your guide can take photos and films of you (as part of a group) while you are a passenger and they may be used in our brochures, website and/or advertising materials without obtaining any additional consent or payment for such photographs and/or films.

When you book with us you accept responsibility for any damage or loss, caused by you. Full payment for any such damage or loss must be paid at the time excursions directly to the tour operator or other supplier. If you don't, you will bear liability for any claims (including legal costs) that are subsequently were presented to us as a result of your actions.

The Thai way of life is about enjoying life, enjoying and respecting the company of others. We We ask that you come on our tour with a positive attitude, ready to enjoy your adventure with us. You must always show courtesy and respect to your driver/guide and, more importantly, to other tour participants. Failure to do so may result in you being asked leave the tour at the discretion of management.

Complaints

In the extremely unlikely event that you wish to make a formal complaint to gokrabitours.com. Please notify your tour operator or supplier. If the issue cannot be resolved immediately or during your trip after the driver/representative has made every effort, your complaint must be submitted in writing, in person at our office or by telephone at gokrabitours.com as soon as reasonably possible after the tour, but within 30 days so that your the complaint could be considered. gokrabitours.com will not consider claims after 30 days period. You will be assured of respect and courtesy as your complaint is handled.

Weather conditions

Under no circumstances can we be held responsible for weather conditions. If the weather is too unstable for the tour, we will reschedule you to another date or give you a full refund volume. No ticket can be canceled or changed by you at any time, subject to weather conditions. We are not responsible for weather conditions that may affect delivery and implementation of our route.

No smoking

We do not allow smoking on any of our vehicles.

General

The booking conditions detailed here contain the entire agreement between you and gokrabitours.com. No representation, term, warranty or condition may be expressed or represented by reference to any other letter, advertisement or conversation. This agreement may be changed only in writing by a duly authorized employee of gokrabitours.com.

This agreement and all matters arising from it are governed by the laws of Thailand. We agree that any dispute, claim or other matter arising from this contract or in connection with it, will be dealt with only by the courts of the Kingdom of Thailand. Changes to these The booking conditions are valid only with the written consent of gokrabitours.com.

Every effort is made to ensure that our brochures and other printed materials are accurate at the time their publication, however gokrabitours.com cannot be held responsible for typographical errors or errors, arising as a result of unforeseen circumstances.